Custom software
Customer portals, internal systems, subscription products, dashboards, and applications shaped around your real workflows. Explore custom software.
↗AI · CLOUD · AUTOMATION
Bring us the problem. We build the system.
MERSO IT turns business problems into working AI, automation, and custom software on Microsoft Azure — and proves it with a free proof of concept before you spend anything.
MERSO / 2026Microsoft Azure solutions
Solutions
Four ways in.
Pick the problem that sounds like yours.
Each solution has its own page — what we automate or build, the proof behind it, and how an engagement starts. Every one begins with a free proof of concept.
Automation
E-commerce & business automation
Orders becoming compliant e-invoices, booked shipments, and reconciled cash — with no manual copying between systems.
Explore automation → Applied AIAI assistants & applied AI
Assistants grounded in your knowledge, answering on webchat, Zalo and Messenger — including sovereign, on-premise AI.
Explore AI → Custom softwareCustom software & portals
Portals, internal systems, learning platforms, and dashboards shaped around how your organization actually works.
Explore software → Azure cloudAzure cloud foundations
Architecture, identity, monitoring, CI/CD, migration, and cost control — a platform you trust and a bill you understand.
Explore cloud →Start here
Different worlds.
Different problems. One team.
Pick the world you work in — the page will highlight the work, prototypes, and capabilities most relevant to you.
What we do
We immerse people in useful digital experiences and embed intelligence into the way organizations actually work.
MERSO IT is a compact senior engineering team building on Microsoft Azure across Ho Chi Minh City, Belgrade, and New York. The name blends immerse and embed — which is, quietly, the whole strategy.
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Knowledge items processed in a single engagement
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Engineering deep dives published — real architectures, real costs
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Mersoid availability on Azure AI
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Continents of leadership perspective
Capabilities
One connected system.
Built around your reality.
↗Applied artificial intelligence
Knowledge assistants, document intelligence, guided decisions, multilingual support, and AI that can take approved actions. Explore AI assistants.
↗Automation & integration
Connect disconnected tools, validate information, generate documents, coordinate approvals, and make every handoff visible. Explore automation.
↗Azure cloud systems
Secure hosting, identity, data, messaging, monitoring, and scale selected for the outcome, risk, and operating budget. Explore Azure cloud.
↗Sovereign & local AI
Language models deployed on your own infrastructure or pinned to your jurisdiction — for GDPR-regulated firms, public sector, and anyone whose data must never leave their control. Explore sovereign AI.
↗What we build
Not a fixed catalogue.
A range of what's possible.
If it can be built with Microsoft Azure, modern web technology, AI, APIs, or compatible services, MERSO IT can assess it, prototype it, and potentially build it.
- Custom web applications
- Internal company systems
- Customer & employee portals
- AI assistants & chatbots
- Automated business processes
- System & data integrations
- Document-processing systems
- Reporting & management dashboards
- E-commerce extensions
- Customer communication systems
- Learning & training platforms
- Knowledge-management systems
- Workflow & approval tools
- Data collection & analysis
- Membership & subscription services
- Digital products from a unique idea
The best solution often combines several of these into one connected system — and we can start with a small functional system and expand it as the business grows.
Technology radar
We adopt deliberately.
Not by hype.
Every engagement draws from a curated radar of AI models, cloud services, and product tooling — adopted only once they are proven safe, supportable, and cost-effective for real business use.
Selected capability
Proof lives in the workflow.
40,000+ source items transformed into structured learning and troubleshooting guidance.
Research, retrieval, content processing, verification, and hundreds of guided resolution flows.
An intelligent organizational assistant
Technical requests routed toward the right team, responsibility, and next action.
A complete digital learning platform
Purchases, accounts, protected content, progress, administration, and communication in one product.
Transactions into finished business outcomes
Validation, external services, financial records, documents, and customer notifications orchestrated reliably.
Numbers leadership can actually act on
Live dashboards that unify revenue, users, and operations into one clear management view.
Paperwork that reads itself
Invoices, forms, and contracts extracted, verified, and routed for approval automatically.
From the MERSO lab
Prototypes that became proof.
Real systems we have designed and built — from compliance robots to AI content factories. Each one started exactly the way your project would: an idea, a conversation, a working demonstration.
Order-to-invoice compliance robot
Paid store orders converted into government-compliant electronic invoices automatically — with staged safety gates, idempotent processing, operator review queues, and full audit history.
AI ad-content factory
A production line for short-form video advertising: AI drafts the creative direction, compiles scenes, renders media, and prepares publishing — humans approve at every gate.
Autonomous operations kernel
A durable AI agent that plans and executes recurring business operations under a written constitution: capability registry, risk tiers, structured audit of every decision.
Video learning storefront
Sell video course packages end to end: catalogue, payments, protected streaming, per-video progress tracking, and an admin dashboard with real analytics.
Fully AI-generated experiences
A detective game where every case — story, characters, clues, and artwork — is generated live from a player's theme. The same pipeline generates training scenarios and simulations.
Public-signal issue radar
Continuously mines public forums and communities for emerging product issues and sentiment, clusters them, and files structured work items before customers escalate.
Automatic audiobook studio
Raw text in, an immersive audiobook out: an AI cast of distinct voice actors performs the story with real inflection and emotion — narration, dialogue, and atmosphere assembled automatically.
Insights
Engineering deep dives.
Not press releases.
How we design AI, automation, and e-commerce systems for Vietnam and beyond — real architectures, real costs, and the traps that only show up in production.
Automation · Vietnam e-commerce
The end-to-end e-commerce automation stack for Vietnam
Listings, chat, shipping, invoices and marketing on autopilot — the full architecture.
AI · Data sovereignty
Local LLMs and data sovereignty: AI that never leaves your building
On-premise and EU-boundary language models for regulated firms and governments.
AI · Customer service
One support brain: webchat, Zalo OA and Facebook Messenger
A single LLM service behind channel adapters — grounded answers, human escalation.
Free proof of concept
See the core idea working before you commit.
Every engagement starts the same way, at no charge: we map the process with you, build a focused working demonstration of the riskiest part, and hand you a fixed-scope proposal with real Azure running costs. Only then do you decide.
Leadership
Technical depth.
Human perspective.
Chief Executive Officer
Mers Nguyen
Cloud architecture, AI, automation, product development
President
Dajana Debić
Education, language, communication, international leadership
Director
Seth Warren Rose
Strategy, sustainability, research, public communicationWhy work with MERSO IT
Built around how real work happens.
We start with the problem
No technical specification required. We help determine what should be built.
We demonstrate before you commit
For suitable ideas, see a focused working demonstration before any payment is exchanged.
Not one product type
Our capabilities combine across industries and business functions, not a fixed template.
We understand full workflows
People, permissions, approvals, exceptions, external providers, and changing requirements — designed in from the start.
Start small, on purpose
A project can begin with one valuable process rather than a large initial investment.
Built for what's next
Solutions are designed so users, functions, integrations, and business units can be added later.
Security & trust
Zero secrets in code.
Identity everywhere.
- Managed identity first. Production services authenticate to AI, email, and data with Microsoft Entra identities — no API keys to leak.
- Abuse-resistant by design. Email verification, throttling, quotas, relevance gates, and reversible blocks protect every public AI surface.
- Auditable end to end. Every request carries a correlation ID, and daily AI summaries keep humans in the loop.
- Encrypted in transit and at rest. TLS everywhere, with Azure-managed encryption for stored conversation data.
Global presence
Three time zones. One team.
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Ho Chi Minh City
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Belgrade
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New York
How we work
Start with the outcome.
Build in practical stages.
- 01Tell us the outcome
Bring a problem, idea, or process. No technical plan required.
- 02Assess the possibilities
We examine users, systems, business rules, risk, and scale.
- 03Demonstrate the core
A focused proof of concept tests what matters most.
- 04Build and evolve
We deliver valuable capabilities first, then support expansion.
Meet Mersoid
An AI consultant that never sleeps.
Mersoid is MERSO IT’s on-site AI representative, running on Azure AI. Verify your email, describe your idea, and it will help you shape the outcome — while our team receives a daily summary of every conversation so a human can follow up.
Live from production
This page is the demo.
Everything you see runs on the exact stack we would build for you: Azure App Service, Azure AI, managed identity, CI/CD. The readings below are measured live by your browser, right now.
$ probing platform…
Frequently asked questions
Straight answers before you reach out.
What kinds of projects do you accept?
Any legitimate business, educational, operational, or public-interest project that may be achievable through Azure, web applications, AI, automation, data, APIs, or compatible digital services.
Do I need to know what technology should be used?
No. Explain what you want to accomplish. We will assess the available approaches and recommend an appropriate solution.
Can you build something that isn't listed on this website?
Yes. The examples on this website demonstrate our capabilities but do not define their limits.
Can you create a demonstration before I pay?
For suitable projects, yes. We can create a focused proof of concept before any payment is exchanged.
Is the proof of concept a complete application?
Usually not. It is a limited demonstration intended to prove that the most important idea or function can work.
Can you connect our existing systems?
Where the systems provide a supported way to exchange information, we can assess and potentially integrate them.
Can you build an AI chatbot for our company?
Yes. The assistant can use approved company information to answer questions, guide users, collect requests, and potentially interact with authorized business systems.
Can you improve or automate our current process?
Yes. Show us how the process currently works, even if it relies on spreadsheets, emails, or manual entry. We can assess which parts could be improved or automated.
Can you maintain the system after it is launched?
Yes. Ongoing arrangements may include hosting, monitoring, maintenance, support, security updates, usage reviews, and continued development.
Bring us the idea.